This Privacy Policy describes how Shoptest (“Shoptest”, “we”, “us”, or “our”) collects, uses, and shares information when you install or use the ShopTest Shopify application (the “App”) or visit our website (the “Site”). The App provides automated storefront monitoring and testing services (the “Service”) for Shopify merchants and teams.

1. Information we collect

A) Information from your Shopify account

When you install the App, Shopify provides us with certain information related to your store and the installation, such as:

• Store name and store URL (myshopify domain)

• Store contact email

• Store plan and basic store metadata

• Access tokens and permissions (“scopes”) you grant to the App
  
  

We request only the permissions needed to provide the Service (for example, to read storefront configuration needed to create and run test scenarios and to detect changes that may affect monitoring).

B) Information you provide to us

We may collect information you provide directly, such as:

• Name, email address, and contact details

• Agency/company name (if applicable)

• Support requests and communications

• Billing information (processed by Shopify or our payment providers, as applicable)
  
  

C) Service data (generated by your use of the App)

To run automated tests and monitoring, we may process:

• Test/journey configurations you create or select (including AI-generated templates)

• Test run results (pass/fail, timestamps)

• Error details and diagnostic signals related to failures

• Screenshots and logs captured during automated runs (if enabled)

• Broken link crawl results (URLs scanned and status codes)
  
  

D) Website analytics

When you visit our Site, we may automatically collect certain information, including:

• IP address, browser type, device information, referring pages, and timestamps
  We may use analytics providers (e.g., Google Analytics) to understand how visitors use the Site.
  
  

2. Customer data

ShopTest is designed to monitor your storefront flows. We do not intentionally collect or store your customers’ payment details. Depending on your configured journeys, test runs may interact with storefront pages similarly to a shopper, which may create standard Shopify artifacts such as carts or abandoned checkouts.

You should avoid configuring tests to enter real customer payment details.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain the App and Service

• Run automated journeys, monitoring, and broken link crawls

• Provide alerts and notifications about detected issues

• Provide AI-assisted features (e.g., generating test scenarios and suggesting troubleshooting steps)

• Communicate with you about your account, updates, and support

• Improve and optimize the App, Site, and Service

• Detect, prevent, and address security, fraud, or technical issues

• Comply with legal obligations and enforce our terms
  
  

4. AI features and data processing

ShopTest includes AI functionality that can:

• Generate test scenarios based on predefined templates and store context

• Analyze failures and provide troubleshooting suggestions

AI outputs are generated from the information available within your App workspace (e.g., journey configuration, failure signals, logs/screenshots where enabled). We do not sell your data or use it to build advertising profiles.

5. Sharing your information

We may share your information with:

• Service providers who help us operate the Service (hosting, logging, analytics, customer support). They are authorized to use your information only as necessary to provide services to us.

• Analytics providers for anonymized or aggregated usage insights (e.g., Site analytics).

• Legal and compliance: to comply with applicable laws and regulations, respond to lawful requests, or protect our rights and safety.

We do not sell personal information.

6. Data retention

We retain information for as long as necessary to provide the Service and for legitimate business purposes, such as maintaining records, resolving disputes, and enforcing agreements. If you uninstall the App, we may retain certain information for a limited period unless you request deletion, subject to legal requirements.

7. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest where appropriate, and access controls.
No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access and misuse.

8. Your rights

Depending on your location, you may have rights to access, correct, update, or delete personal information we hold about you. If you are an EEA/UK resident, you may have additional rights under data protection laws.

To exercise your rights, contact us using the details below.

9. International transfers

If you access the Service from outside the country where our servers are located, your information may be transferred and processed in other jurisdictions. We take steps designed to ensure appropriate safeguards for such transfers where required.

10. Cookies

We use cookies and similar technologies on our Site for functionality and analytics. You can control cookies through your browser settings; disabling cookies may affect functionality.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will update the “Last updated” date above.

12. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email:tomasz@shoptes.aiAddress: 2601 Marina Royale Tower, Dubai, 00000